Theme app extension not showing in live stores theme editor section

Shopify Apps

Topic summary

  • Issue: After publishing a standalone Shopify app with a theme app extension, the extension works in development stores but does not appear in the Apps section of the theme editor on live (merchant) stores.

  • Context: The app has passed review and is publicly available. The problem is specifically the visibility of the theme app extension in the theme editor, which prevents configuration by merchants.

  • Technical note: A theme app extension surfaces app blocks/settings inside the Online Store theme editor; if it’s missing there, merchants cannot add or configure the app’s blocks.

  • Discussion content: No error messages, permission notes, or theme compatibility details were provided. No direct troubleshooting steps were offered in replies.

  • Reference shared: One reply links to a related Shopify Community thread discussing extensions not being visible, implying known visibility issues and potential guidance there.

  • Status: Unresolved in this thread; no confirmed cause or fix reported.

Summarized with AI on December 25. AI used: gpt-5.
1

Hi There
We have developed a standalone app with a theme app extension, and it is working perfectly in our development stores. The review process has also been completed, and the app has been published.However, when we start checking the app in live stores, the theme app extension is not showing up in the Apps section in the theme editor.
Any idea what could be causing this issue?

2

Please refer this