Theme Transfer and Refund Issue Inactive Revolut Account

Payments + Shipping & Fulfilment

Topic summary

A user wants to transfer a purchased Shopify theme to their girlfriend and receive a refund. They understand the standard process: the recipient purchases the theme, then the original owner deletes it to trigger a refund.

Core Issue:
The theme was originally purchased through a now-deactivated Revolut account, making refunds to the original payment method impossible.

User’s Question:

  • Can Shopify provide an alternative refund method or account?
  • What documentation would be needed (bank statement, proof of account deactivation)?

Status: The user is seeking guidance on how to proceed and what evidence Shopify requires to resolve this payment method conflict. No solution has been provided yet.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Support,

I hope this message finds you well.

I would like to transfer one of my purchased themes to my girlfriend, as I am no longer using it. I understand the process requires her to purchase the same theme on her account, and then I can delete it from mine in order to initiate the refund. I’m fine with this part.

However, my concern is that I originally purchased the theme using a Revolut account which has since been deactivated. Therefore, Shopify would not be able to refund the amount to the original payment method.

Is there any solution for this? Would it be possible to provide an alternative refund method or account in this case?

Thank you very much for your assistance.

2

What evidence exactly do you need? A bank statement proving that I bought
the shopify theme would probably be enough, or I don’t know how to prove
that my old Revolut account is disabled!