Hi. Using the latest Dawn theme and uploaded a new banner. It’s shows fine on the Desktop version but on mobile a black bar is showing and I can’t figure out how to get rid of it. The image it self doesn’t have a black bar at all. I’m attaching two photos. One shows the desktop with no black bar and the other shows the mobile version with black bar. If anyone has an idea how to fix this I’d appreciate it.
Topic summary
A user encountered a black box appearing beneath their main banner image on mobile devices while using the Dawn theme, though the desktop version displayed correctly. The issue was not present in the original image file.
Troubleshooting attempts:
- Other users requested the store URL and password to investigate
- One user suggested the image might be getting squeezed in mobile view
Resolution:
The original poster resolved the issue independently by:
- Stacking images
- Removing a container in the mobile section
Other users confirmed afterward that the black box was no longer visible on mobile devices, and the banner now displays properly across all platforms.
1 Like
Hello There,
Please share your store URL and Password.
So that I will check and let you know the exact solution here.
@davidsamra - it is appearing as your image is been squeezed on mobile view, can you please share your website link?
Ok. Thanks to all. I figured it out. I stacked images and removed container in the mobile section. All fixed now.
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@davidsamra - I checked browser view as well as android phone , there is no such black box, i think it is in theme customize view only
