Hi!
We have app with theme blocks extensions. We have deep linking and sometimes we have issues:
"XYZ" not added. There is a problem with the app block. Contact the app developer.
Example on link:
Sometimes I see notice:
But before it works correct - I saw product page screen with added block. Now I see notice and I’m on Home page screen.
What is the problem?
Hi Sebastian,
The URL structure for the deep link looks okay - so there must be something else going on here. How frequently are you seeing this issue occur?
We saw it yesterday. Info from QA team:
And by the way, to reproduce this error, you need to install a new theme for the store. If you have already used a theme, this message will not appear.
Our app: https://apps.shopify.com/shipping-rates-on-product-page
A saw similar issue on Slack: https://shopifypartners.slack.com/archives/C4E5GV5U4/p1689040867500709
I am having the same issue. The deep link structure is correct (as far as I can tell) and it lands me on the product page in the editor, then redirects to the home page at the last second. Here is my deep link: https://example.myshopify.com/admin/themes/current/editor?template=product&addAppBlockId=[UUID]/[block_name]&target=mainSection
Same thing here, we thought it’s from our side. We did debug it and made sure every letter is correct. It redirects to product page then to to home page with a toast error : “XYZ” not added. There is a problem with the app block. Contact the app developer.
Has anyone found a fix for this yet its really getting frustrating
Hi Liam, is there a fix for this issue yet ?
Seems like we have to wait for Shopify to fix it. There’s nothing anyone else can do.
I’m surprised how this issue is still not solved yet. We need all to contact support so the appropriate team receive an alert.
@Liam Hi, I’ve also noted this problem in my app extension deep link.
@Liam please escalate this issue, I have had to remove the deep link from my app for now since it no longer works. It has been 10 days since your last reply. Please escalate this issue and let us know when it can be fixed. Thank you!!
Here we are 14 days after first report of this issue, and no response from the Shopify team past the initial “how frequently is this occurring?”
Please @Liam or any other Shopify team member give us some indication that this is being investigated!
Thank you!
Hi folks - we’re looking into this and I’ll update here when we have a fix ready.
Thanks for flagging and describing this issue.
Thank you!!
Hi Liam, just checking in again. Any update? Thanks!
I wish I could say the same… Still doesn’t work for me.
Wait a minute, actually I think it DID work!
This issue is still occurring for me…
Still not working for me…
Have anyone able to solve this yet?
