There is no shipping address returned from orders API

Technical Q&A

Topic summary

Users are encountering incomplete shipping address data when calling Shopify’s Orders API. The shipping_address field returns only province, country, company, and country codes—omitting critical details like address1.

Key Findings:

  • The issue appears related to API version differences: version 2022-04 returns complete shipping address information, while 2022-10 does not include customer details.
  • Root cause identified: Shopify’s updated customer data policy requires developers to explicitly request customer data access through the Shopify app dashboard.

Proposed Solutions:

  • Request customer data permissions via the app dashboard settings.
  • Upgrade to a higher Shopify plan tier (plan limitations may restrict data access).
  • Use webhooks as an alternative to receive complete order data, including full shipping addresses, when orders are created or updated.

The discussion remains open regarding free app recommendations for API-based solutions.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello,

When I send a GET request to retrieve all orders (https://xxx.myshopify.com/admin/api/2022-10/orders.json),,) I successfully get the response, but in the shipping_address field, only province, country, company, country_code, province_code have been returned, without shipping address details like address1.

Does anyone know why is this happening? Thanks.

2 Likes
2

When I’m sending a request from 2022-04 api it’s returning shipping_address information but when I’m sending a request from 2022-10 shipping_address doesn’t have customer information.

They probably made a new endpoint for customer address and info

2 Likes
3

Reason it was not going through was Shopify new customer policy. You need to request customer data from shopify app dashboard.

4

Hi Mwaqas
I am facing similar issues.
Can you please tell me how to fetch the orders from shopify app dashboard.

5

Can you recommend any free app that will let me do this through API calls?

6

Hello,

In my case, this problem was caused by the Shopify plan — you could upgrade it to a higher version as an option.

Alternatively, if you only need that data once, you can manage it through webhooks. For example, what I do is create a webhook where I receive the complete order data and process it in my system.