"There’s a problem loading this page" when trying to change package on shipping label purchase page

Shopify Discussion

Topic summary

Issue: Merchants encountered the error “There’s a problem loading this page” when changing package selections while purchasing shipping labels for multiple orders. Purchasing with the default package for multiple orders worked, and changing packages on single orders also worked.

Impact: Affected stores reported fulfillment delays. A screenshot was shared illustrating the error.

Interim tips shared:

  • Purchase labels individually as a temporary workaround.
  • Clear browser cache and cookies.
  • Try a different browser.

Latest update (most important): Shopify confirmed the incident occurred yesterday and states the issue has been resolved by developers. Merchants should now be able to proceed normally.

Post-resolution guidance:

  • Clear cookies/cache and fully reboot the browser to ensure the fix applies.
  • If problems persist, open a support request via the Shopify Help Center for further troubleshooting.

Status: Resolved, with recommended cleanup steps. Further cases should be escalated to support if the error continues.

Summarized with AI on January 27. AI used: gpt-5.
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I am getting the error “There’s a problem loading this page” any time I attempt to change the package selection while purchasing shipping labels for multiple orders. I can purchase labels with the default package selected for multiple orders, and I can purchase labels for individual orders while changing package settings, but I cannot purchase multiple labels with different package sizes at the moment…

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Running into the same exact issue. We have dozens of orders to fulfill and ship and this is slowing us down tremendously. Some acknowledgement from support or staff would be helpful, I’m sure there’s others having the same thing happen.

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FClassMerch_0-1683601764133.png
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This is what we are running through as well… Any assistance would be much appreciated.

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Hello @PrintSpired ,

Here is a few things you can check:

  • Try purchasing shipping labels individually: Instead of trying to purchase multiple labels with different package sizes at once, try purchasing them individually to see if the issue is specific to purchasing multiple labels at once.
  • Clear your browser cache and cookies: This can help to remove any corrupted data that might be preventing the page from loading correctly.
  • Try a different browser: Sometimes browser-related issues can cause problems with the page loading, so trying a different browser may help to resolve the issue.

Hope this can help.

OneCommerce team.

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Hi, all.

Thank you for reaching out and sharing your questions here.

Yesterday, Shopify received reports of merchants experiencing an error message when attempting to change the package when printing shipping labels in the admin. Our developers have since resolved the issue and you should now be able to proceed as normal. I recommend clearing your cookies and cache and completely rebooting the browser.

If you continue to experience issues, you can create a support request through the Shopify Help Center so our team can further troubleshoot.