I’m trying to transfer a domain, I followed every step, my domain is unblocked, etc. But right after I insert my EPP code, I get an error page from Shopify saying there is a problem loading the page (“technical issue”).
Did not receive an answer from Support yet, can anyone help me on what to do?
Hey @herastore ,
Does this same technical issue occur when you use a different browser i.e Google Chrome? I would also suggest clearing your cache and cookies as this can sometimes cause formatting and loading errors.
If you are transferring a domain into Shopify; after you have followed these steps, it can take up to 20 days for the transfer to fully update. You will receive an email from Shopify confirming that your domain is transferred. There is no way we can speed this up, however, your domain will continue to work during the transfer process. For example, as you have the domain connected to your Shopify account already, there shouldn’t be any reason for the domain to stop working. You should receive roughly 4+ emails during this process from Shopify, OpenSRS (our registrar) as well as from your old registrar. Some emails that you should look out for would be:
Were you able to complete the steps above successfully and have you received an email confirming that the transfer has begun? If so, then we would recommend keeping an eye out for the above emails and as soon as the transfer has been completed then this should be automatically updated in your Shopify admin.
Let me know if I can clarify anything further!
Yes, used a different browser, no cache, private window, etc. Always the same result.
And yes I followed all the steps, but because of the error I’m telling you about, I can’t get past Step 3.7… So I did not get to buy or transfer it yet, it simpltys shows an error message.
It would be great if someone on the tech staff could verify this. I’m stuck here for days
It would be best to have our technical merchant team take a look at your account with you!
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.