This is my website https://mini-car.store/ and for some reason I can’t checkout or add anything to my cart, this has been a huge problem for me
Topic summary
A Shopify store owner is experiencing a critical checkout issue where customers cannot add items to their cart or complete purchases. The site displays products as available on the frontend, but backend data reveals they are marked as sold out.
Key findings:
- Products show conflicting availability status between frontend display and backend inventory
- Store owner previously added CSS code to hide error messages, which masked but didn’t resolve the underlying problem
- AutoDS app is installed, though its role in the issue remains unconfirmed
Current status:
- Root cause requires backend investigation to identify inventory configuration problems
- Community members recommend thorough backend setup review rather than surface-level fixes
- Discussion remains open with the store owner seeking guidance on how to access and correct backend settings
Hi @Abdullateef ,
Thank you for providing the URL(https://mini-car.store/) to your site. While I have taken an initial look, gaining a comprehensive understanding of the underlying cause of the issue necessitates additional context beyond just the website address.
Information regarding any recent modifications to the theme, newly installed applications, or the implementation of any custom code would be particularly helpful in my assessment.
Should you be amenable, I would welcome the opportunity to discuss this matter further. Please feel free to touch base at your convenience if you would like me to examine it in more detail.
Thanks !
I did add this code
div#cart-errors {
display: none !important;
}
to try to fix the problem but that’s just about it. I also used the autods app
Hi @Abdullateef ,
I completely understand where you’re coming from. Just to clarify, the code in question is specifically meant for hiding the error message, not addressing the root cause.
As for the AutoDS app or any other integration, pointing fingers without a thorough check would only be speculation at this stage. Issues like this can arise from various sources, and without direct access to the backend, it’s difficult for anyone to provide a definitive answer.
If you’re open to it, I’d be more than happy to jump on a quick call to better understand what might be causing this issue. That way, we can work towards a proper resolution together, rather than making assumptions.
Thanks so much, and looking forward to connecting!
Under the hood it says that your products are sold out, even though they are shown as available.
Check your backend setup.
Hi Tim,
You’re absolutely right, without thoroughly analyzing the backend setup, any assumptions we make would simply be guesswork. There are often multiple variables involved that aren’t visible on the surface, so taking a closer look at the backend is essential to properly understand and resolve the issue.
How do I check the backend setup and how do I fix it?