After activating Shopify payments and trying to test if it works by paying with a debit card, the current error appears “There was an issue processing your payment. Try again or use a different payment method.”
Hi @Radu5 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, did you receive this error when checking out with another credit card?
If so, I’d encourage you to connect with us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account specific information through the Community.
To connect with us, you can:
- Head over to our Contact Page.
- Log into your shop.
- Enter Contact Support into the chat box**.**
- Select Chat with a Support Advisor.
Please let me know if you have any other questions or concerns.