There's a problem loading this page

Shopify Discussion
1

Hi there,

i’m trying to log-in into the shopify backend but it returns a HTTP 500 Error page.

Can I please have this looked into?

Thanks,

Jackie Tran

2

Hi @jackietran2001 !

Upon checking, it looks like you are having a local issue as others have no problem accessing their Shopify admin page. Kindly try to do some troubleshooting such as, switch to different browsers, use a different device, clear your cookies and cache, and also try to switch internet connection for example, use mobile data instead of wi-fi.

3

Hi @jackietran2001

This is Richard at PageFly - Shopify Advanced Page Builder app.

A 500 error on your Shopify admin login can be frustrating, but there are a few things you can try to fix it yourself before contacting Shopify support. Here are some steps to troubleshoot:

  • Clear your browser cache and cookies: Corrupted data stored by your browser can sometimes cause issues. Clearing them can help.
  • Try a different browser: If the issue persists in your current browser, try logging in with a different one like Chrome, Firefox, or Edge.
  • Open Shopify admin in incognito/private mode: This way, you can rule out any browser extensions interfering with the login process.
  • Restart your device: A simple reboot can sometimes resolve temporary glitches.

If none of these solutions work, then the issue might be on Shopify’s end.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly