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Shopify Discussion

Topic summary

Users are experiencing a persistent error when trying to access and edit certain Shopify pages, preventing them from setting templates. The error message displays as an image/screenshot showing \

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

I want to set a template on one of the shopify pages, but currently I can’t access it and always get a message like this.

Anyone please help with this.

teguhirvan_0-1718251439398.png
teguhirvan_0-1718251439398.png858×514 39.8 KB

2

@teguhirvan Once change the browser or talk to a support person.

3

Hi @teguhirvan

You can try reloading the page or logging into your store admin using another web browser to check.

4

Hello @teguhirvan , Please check your internet connection is better to load this page. If the internet connection is better then check the Shopify Status of your store here.

5

Same problem. I have changed browser, wifi and pc, and doesn’t work.

6

I’ve tried logging in on several PC, different wifi access, and of course also tried opening in different browsers. But still the same. The promble error still appears.

7

I’ve tried logging in on several PC, different wifi access, and of course also tried opening in different browsers. But still the same. The promble error still appears.

8

@teguhirvan so please contact to support person.

9

I revamped my shopify website. I have prepared a new design in the draft theme.
Then, today (10 hours ago) I launched and published the new theme design.

And now I need to set the theme on some pages. But there is always an error like that.

10

It is weird that my colleague of the same shop has no problem, but all of my different shops has this problem that cant edit pages.