These domains couldn't be connected because the stores are frozen - After remove & re-connect domain

Shopify Discussion
21

Did you get it resolved? and if so how many days did it take from the escalation for it to be resolved?

22

What did you do? Please help me out here! Been a whole week since they escalated it. What should i do? Really appreciate if you could help with tips and what you did. Thanks!

23

Did you get it resolved? and if so how many days did it take from the escalation for it to be resolved? And what did you do? got any tips?

24

I think you should wait, that’s what I actually did. They will send a email telling you to try to connect again the domain.

25

Okay! But did it work when you tried to connect it again? And was the domain locked to another paused store or was it just a bugg?

26

I am having the same issue right now and my tickets have been escalated for TWO MONTHS NOW with zero communication after they escalate it. Two months of a ticket being escalated is insane.

27

It’s been two months for me and no help whatsoever.

28

Hi Elliot did you get it resolved yet? Mine took a week, but from what I’ve seen on reddit and this community it can take up to a month for a successful resolution. I wouldn’t create and escalate a new ticket just yet since it’s only been a week

29

Hi Elliot. It took over 1 month to resolve the issue, and basically we ended up having to figure out the cause of the problem ourselves and walk Shopify technical team through it :(. In our case, the domain we needed to use was still tied up to a previous store of our own in Shopify, and the solution was to have them go to that disabled store’s records and wipe it clean. Hope this is helpful for you and everyone else eon this thread!

30

Same problem here , this is so frustrating especially when we pay a subscription plan :disappointed_face:

31

I’m having this exact issue and have been trying to get support from Shopify for 2 days to no avail. It’s crippling my business. Anyone have any success working it out themselves or migrating to a competitor?

32

Can you help me? I’ve spent 2 days trying to get support from Shopify - this issue destroys people’s businesses/livelihoods. Where is Shopify support after all the years of paying for the platform?

33

SAME ISSUE such a shame. I got the same issue ongoing for 5 days and got no reply whatsoever… We are paying for nothing. Please reach me out support…

34

I have been like this for 3 weeks and my client cannot sell products. This is disgusting. Every time I speak to a support team member they promise that they will deal with this personally, they provide ref numbers to which there is no follow up action. And guess what? Shopify keeps on charging for $39 (that’s my plan) a month. I had to beg to get at least one month credit which is absolutely nothing compared to the damage that it is being created. We started to look at alternatives to Shopify.

35

yes same.. such a shame

36

i have the same problem and still waiting for 1 week …

37

I am having the same issue here, 1 month trying to solve it. Many tickets already opened.

Unbelievable how shopify is unrespect with us.

38

1 month is quite long, it usually takes a couple of weeks. Have the tickets been escalated? I wouldn’t open any new tickets

39

Hello! I’m having the same issue and its been 20 days since shopify support team escalated my case. but still no response from the specialized team. could you able to help me?

40

I’m having same issue. its been 3 weeks shopify customer support escalated my case. still no response.