Third-Party Shipping Profiles No Longer Visible in Admin

Shopify Apps
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Topic summary

A Shopify app developer reports that shipping profiles created via API for third-party fulfillment services have disappeared from the Settings > Shipping and Delivery admin interface, though they continue to function normally at checkout.

The developer has confirmed through GraphQL queries that:

  • The fulfillment service remains active
  • Delivery profiles still exist in the system
  • Profiles are being applied correctly to orders

They are seeking clarification on three points:

  1. Whether Shopify changed how third-party fulfillment service shipping profiles display in admin
  2. If new API restrictions hide these profiles from the UI while keeping them functional
  3. Whether any method exists to restore visibility in the admin panel

This appears to be an unresolved issue with no responses yet, potentially affecting other developers using similar fulfillment service integrations.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I have a Shopify app that, upon installation, creates a fulfillment service and corresponding shipping profiles via the Shopify API. Previously, these shipping profiles were visible under Settings > Shipping and Delivery, but they no longer appear there. However, they are still functioning correctly, as I can see them applied to orders at checkout.

I would like to confirm:

  1. Has Shopify changed how third-party fulfillment service shipping profiles are displayed in the admin?
  2. Is there a new API restriction that hides these profiles from the UI but keeps them active?
  3. Is there a way to make these shipping profiles visible again within the Shopify admin panel

I have verified that the fulfillment service is still active and has delivery profiles by retrieving it through the graphQL query.

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