This app is not approved to access rest endpoints with protected customer data

Shopify Apps
1

Hi folks,

While using my partner app three days ago, I noticed that I was not able to access any customer data and was receiving 404 errors. Logging this error gave me the following notice: ‘This app is not approved to access REST endpoints with protected customer data’, and I was instructed to quote this error ID: 5eb2e4f7-b0c1-45d9-9d48-d8de39c5ca47.

Upon further investigation, I’ve noted that usage of the 2022-10 version of the Admin API is causing breaking changes, but my app’s version has been set to the latest API version, which is July 2022-07, so I’m not sure why I’m getting this error, and would like some guidance on to how to fix this as it breaking implications for our client.

Thanks,

Arjun

2 Likes
2

We are oddly seeing the same issues using 2022-01. The Shopify docs claim that the Protected Customer Data changes don’t take affect until 2022-10 so we’re not sure why we are getting this error. This is breaking our app install now.

3

Hi guys…

we are also getting the same error and we are not using 2022-10 API but still getting this error.

4

Having the same issue. Did you figure this one out by any chance?

5

Unfortunately no, there was no resolution. Even though it is not supposed to affect that API, it was still preventing us from moving forward on multiple approvals. We just went ahead and used the newer API version and submitted for the CDP approval.