Hello @f7ae70 ,
It’s flareAI - your Fully Automated Free Sales Machine here. We are helping Shopify merchants provide solutions for the last few years in Shopify Community.
If helpful, please consider Like and Accept solution.
Seems like the domain was once owned and connected by some other store owner on Shopify. Even though now you own the domain, Shopify recognizes that it’s still connected to another account.
Did you verify the domain?
Make sure your A record is set up correctly. Also, check your CNAME/subdomain has the correct domain. You can find out more about how to manage your domains in this guide.
Try connecting the domain under Online Store > Domains > Connect existing domain.
If you are still having issues your best option is to reach out to the support team and they’ll assist with the issue.
If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.
Gina
flareAI