This email is a scam <Mailer@email.shopfiy.com>

Shopify Discussion

Topic summary

A user reported receiving a suspicious email from an address appearing to be from Shopify (Mailer@email.shopify.com) that they believe is a scam attempt.

Response & Action Items:

  • Another community member recommended contacting Shopify’s official support team directly to report the phishing email
  • Suggested method: Access Shopify Help Center, use the AI chatbox, and select “I still need help” or “chat with a support advisor” options
  • This allows Shopify to investigate and take appropriate action against the fraudulent email

Status: The reporting user acknowledged the advice. The issue remains open pending official Shopify investigation.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
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This email is a scam Mailer@email.shopfiy.com.

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Hi @BeautyFitaus !

Thank you for bringing this to our attention. I highly suggest that you reach out to Shopify support team regarding this matter so they can further investigate and take necessary actions to deal with that email. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.

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thank you

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