"This product does not use the domain you selected for Instagram Shopping"

Shopify Discussion

Topic summary

Users are experiencing issues tagging products on Instagram Shopping after changing their Shopify store domain from the original .myshopify.com address to a custom domain. Instagram continues to reference the old domain used during initial approval, causing a domain mismatch error.

Core Problem:

  • Instagram Shopping approval is tied to the original domain
  • Changing domains afterward breaks product tagging functionality
  • Facebook/Instagram and Shopify support often redirect blame to each other

Working Solutions:

Temporary Fix:

  • Manually edit product URLs in Facebook Catalog Manager, reverting them to the original .myshopify.com domain
  • Note: Shopify’s automatic sync will eventually overwrite these changes

Permanent Fix:

  • Contact Facebook Commerce Manager support to request Instagram shop unlinking
  • Reapply for Instagram Shopping with the new custom domain
  • Approval typically takes 2-4 business days

Alternative (2025 update):

  • Bulk edit product URLs in Facebook Catalog Manager, replacing custom domain with .myshopify.com in the URL field
  • Changes take effect immediately and redirect properly to the custom domain

Prevention:
Set up your final custom domain before applying for Instagram Shopping to avoid this issue entirely.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
20

I think it has to be a FB / IG issue. Because I’m using a Square site and am having this issue. I’m getting no response from FB or IG regarding my two support requests.

It really feels like our Instagram accounts have been put in limbo / no mans land. They aren’t disconnected from FB and Instagram, but they aren’t connected either. Facebook shows in in my catalog manager / commerce manager that my IG account isn’t connected to sell, but then when I go to add it, it shows connected and I’m unable to add it. I’ve sent them screenshots of all my errors. I’m hoping they help, but I’m not counting on it.

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