Has anyone made any progress with Facebook or Instagram? I haven’t even received a single response from them.
Topic summary
Users are experiencing issues tagging products on Instagram Shopping after changing their Shopify store domain from the original .myshopify.com address to a custom domain. Instagram continues to reference the old domain used during initial approval, causing a domain mismatch error.
Core Problem:
- Instagram Shopping approval is tied to the original domain
- Changing domains afterward breaks product tagging functionality
- Facebook/Instagram and Shopify support often redirect blame to each other
Working Solutions:
Temporary Fix:
- Manually edit product URLs in Facebook Catalog Manager, reverting them to the original
.myshopify.comdomain - Note: Shopify’s automatic sync will eventually overwrite these changes
Permanent Fix:
- Contact Facebook Commerce Manager support to request Instagram shop unlinking
- Reapply for Instagram Shopping with the new custom domain
- Approval typically takes 2-4 business days
Alternative (2025 update):
- Bulk edit product URLs in Facebook Catalog Manager, replacing custom domain with
.myshopify.comin the URL field - Changes take effect immediately and redirect properly to the custom domain
Prevention:
Set up your final custom domain before applying for Instagram Shopping to avoid this issue entirely.
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I’m waiting for a answer from Facebook. Until that, I returned my instagram account to personal. I saw some people saying that if you returned to personal for a while you’ll have to apply to Instagram Shopping again and chose another domain. So I’m trying this.
I think the problem is because when I apply from shopping my store was host in shopify. After the aprove, I change to my own host and now the dns goes to another domain.
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Let us know how that goes. I can’t switch back from business to personal. I would lose all of my insights and shop and everything - without any guarantee that they would approve me for a new shop.
I’m not sure about the DNS issue because I went from mysite.square.site to my url that they (square) now host. I did a full transfer to them. So, the dns should be exactly the same.
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My account is new so i sacrificed all the info. I`ll w8 a fill days now. If it works I come back to tell you
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Will you let us know if that works!
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I tried to hire someone through Shopify experts and they said the couldn’t do anything.
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Well I actually managed after 2 days to solve part of the problem: I was finally able to tag products and add them to my store BUT. The thing is that I was thinking about the “domain” part of the problem. Then I remembered the first time I applied to to sell on Ig, i sent for revision a different domain from the one I’m using atm. So I went into facebook catalog, picked an item, edited the link to the product just changing the link to my previous domain, and et voilá. Now I could tag it and add it, but of course sending to a defunct address.
This is an absolute mess. Specially because when I applied for the second revision I clearly specified I had a new domain, and included it it my appeal message.
Another thing I discovered was that I could create “collections” and add them to my store, including my “new-domain-items” through this Commerce Manager Facebook page (breaking news about it’s existence for me, discovered this panel by chance random clicking): https://www.facebook.com/commerce_manager/
But once I try to add the collections to my Ig store, I can’t. I assume it’s because of this message at the top:
We are conducting a standard review on your trading account> For the safety of customers shopping on Facebook and Instagram, we must ensure that all business accounts meet our requirements. Approval for product labeling typically takes around 24 hours and 2 weeks for in-store posting.
I’m lost now. I guess in my case I will wait 2 weeks to see if the message disappears. In the meantime I hope this message helps someone to get further. Cheers.
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@Christiandolz , you said
“This is an absolute mess. Specially because when I applied for the second revision I clearly specified I had a new domain, and included it it my appeal message.”
*** Could you please tell me how you were able to do that, apply for a second revision? Thanks! Was it a second revision after being approved for the first one?
I have the exact same problem; applied for IG under my “.myshopify.com” store address, and then buying a domain. I can manually change the URLs for my products from my new domain to the “.myshopify.com” address in the Facebook Catalog, and it would work temporarily, but it is not a good solution, since 1) I would have to do it manually for each product, and 2) it would get override by the new domain address the next time Shopify will update the catalog…
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Yes, I do have the same problem as you, even if you edit the products manually, the sync with shopify in the catalogue would overwrite the changes eventually.
Concerning your question: I waited around 2-3 months after being rejected with my “.myshopify.com” store, and the re-applied with my “.com”, and here we are.
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@Christiandolz You’ve been waiting three months with no fix?
Thanks for your answer.
“Unfortunately”, I wasn’t rejected with my “myshopify.com”, so I can’t even hope to reapply anytime…
Hi!
how do you manually change the urls from the Facebook catalogue??? I’m into my 4th week of not being able to tag and it’s really getting me down , that and having to jump through hoops for Facebook and just want to give up 
thanks L
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@LynneGardner1 you go in your Facebook Catalog Manager, select your catalog, click on a product, click edit, change the URL. But if your catalog is linked with Shopify, anything you change will be changed back to what it was eventually.
Hello Everyone. I got mine working again, but I went in a roundabout way. I am working with Square and not Shopify - but I thought I would share what I did:
- Over the weekend, I completely disconnected my Facebook / Instagram from my Square feed. So that the shop showed “connect to a catalog” on IG.
- Today, I contacted Square and made them change my domain back to site.square.site and had them forward my regular domain to that site
- After that was changed, I reconnected everything in Facebook and IG
- Now it all works like before
Hope this helps! It’s a roundabout way and not perfect, but until this whole shopping thing gets out of beta or whatever, it was the best option for me.
Thanks !!! I’ll give that a try. It shouldn’t be this hard 
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so essentially you had to go back to the first domain that IG approved. Seems that when you first apply for instagram shopping you need to have the domain you will use for your store.
if anybody figures it out please keep us updated on how to go about changing our main domain.
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@Rustikheart Unfortunately, yes. That’s exactly what I had to do. I tried to get in contact with FB / IG and a week later they finally responded and said someone else is dealing with it. I saw too many people on this forum say they were waiting 1-4 months with no solution. Changing my URL back was worth it to sell again on IG. If I ever hear of someone actually changing their domain successfully, I’ll post about it here.
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I don’t know what to do because when I apply my domain was the same than now. The difference is, when I aplly my dns was pointed to my woocommerce host, and now my dns is pointed to another platform here in Brazil (sorry for my English).
I tried to change the domain in the catalog, just for test.. but didn’t work because the domain is the same, what changed was the host of my site.. so.. before my website.com.br was pointed to hostgatorXYZ.com and now my website.com.br pointed to nuvemshopXPTO.com.
I don’t know if the explanation was clear, but in my case the domain never change, just the host. I still have the domain I selected when I apply.
I think is not that simple..
@BrunoChoran Yeah - that is much more complicated that what happened with me. So sorry you’re going through that! If I ever find anything out about fixing this, I’ll be sure to let you know.
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I’m having the same issue. After speaking to someone from Facebook, they found this - "When you applied for Instagram Shopping, you had a domain that was approved, and when you changed it, the new domain will be flagged as not the “approved one.” "
So you just need to change every product or the catalogs URL source to feature the original .myshopify.com at the beginning, rather than your custom URL.
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