"This product does not use the domain you selected for Instagram Shopping"

Go to your online store tab, then domain tab. And top right corner you’ll
see a button that says change primary domain.
Hope that helps

Hi There,

Did this work for you?

Hi, yes it did

Thank you :slightly_smiling_face:

can you be more specific? the shopify page or the facebook manager?

Shopify page.

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Hi there! So I figured this out. If your products are linked to a separate domain it will pop that error. I had previously had a domain but it changed but Instagram still had my old website. Here is where to change that! Click on website under shopping and you can update the website! I found this by accident and I couldn’t find the answers online.

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Three cheers to the previous reply!!!
HOORAY! HOORAY! HOORAY!

Here is the exact menu order:

[OPEN SIDE PANNEL]
SETTINGS > BUSINESS > SHOPPING > WEBSITE

“And boom goes the dynamite!”

(still keeping my toes crossed, as my domain has yet to officially be verified…)

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It took them less than a day for them to verify mine! I have no issues now!!

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This was so helpful. THANK YOU!

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On your mobile device, go to settings > business > shopping > website and you should be able to click on your new domain name or click “verify other website in catalog”. I was then able to tag products again. As a fist step make sure you have already verified your new domain on Facebook business manager and you shouldn’t have any issues. I deleted my old domain name on Facebook business manager to avoid any confusion.

Good luck!

Go to setting which is under your profile page of Instagram and click the 3 lines and click setting then business, then shopping, finely Website, snd choose the website that is in your catlog

hey any solution i did the same thing i changed domain than request and it says domain not approved any solution ?

Go to setting which is under your profile page of Instagram and click the 3 lines and click setting then business, then shopping, finely Website, snd choose the website that is in your catlog

Guys, just go to brand safety - domains - and delete for domain, and add it back again, then re verify using your preferred method. :grinning_face_with_smiling_eyes: Hope this helps, it worked for me just now!

That’s so odd because I started with my custom domain and waited days and day and nothing. So I clicked the verify button in Instagram again and it said I needed to use my shopify URL. So I put that in and was approved instantly. But then I try to tag stuff and I can’t because it says it’s not linked to the right URL. sigh so now I need to go back to where I started? They never approved my custom URL they’d only approve the shopify one

i unlinked my fb and instagram accounts and then I removed my commerce account from FB. And then I disconnected my FB and IN shops from Shopify. And then reconnected everything and it finally worked. Basically, I pulled the plug on everything and started over.

just kidding, it did not work. still cannot tag anything.

https://www.youtube.com/watch?v=etzPgNHnAJY this video helped me with that issue

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This worked for me, Thanks so much!