Go to your online store tab, then domain tab. And top right corner you’ll
see a button that says change primary domain.
Hope that helps
Hi There,
Did this work for you?
Hi, yes it did
Thank you ![]()
can you be more specific? the shopify page or the facebook manager?
Shopify page.
Hi there! So I figured this out. If your products are linked to a separate domain it will pop that error. I had previously had a domain but it changed but Instagram still had my old website. Here is where to change that! Click on website under shopping and you can update the website! I found this by accident and I couldn’t find the answers online.
Three cheers to the previous reply!!!
HOORAY! HOORAY! HOORAY!
Here is the exact menu order:
[OPEN SIDE PANNEL]
SETTINGS > BUSINESS > SHOPPING > WEBSITE
“And boom goes the dynamite!”
(still keeping my toes crossed, as my domain has yet to officially be verified…)
It took them less than a day for them to verify mine! I have no issues now!!
This was so helpful. THANK YOU!
On your mobile device, go to settings > business > shopping > website and you should be able to click on your new domain name or click “verify other website in catalog”. I was then able to tag products again. As a fist step make sure you have already verified your new domain on Facebook business manager and you shouldn’t have any issues. I deleted my old domain name on Facebook business manager to avoid any confusion.
Good luck!
Go to setting which is under your profile page of Instagram and click the 3 lines and click setting then business, then shopping, finely Website, snd choose the website that is in your catlog
hey any solution i did the same thing i changed domain than request and it says domain not approved any solution ?
Go to setting which is under your profile page of Instagram and click the 3 lines and click setting then business, then shopping, finely Website, snd choose the website that is in your catlog
Guys, just go to brand safety - domains - and delete for domain, and add it back again, then re verify using your preferred method.
Hope this helps, it worked for me just now!
That’s so odd because I started with my custom domain and waited days and day and nothing. So I clicked the verify button in Instagram again and it said I needed to use my shopify URL. So I put that in and was approved instantly. But then I try to tag stuff and I can’t because it says it’s not linked to the right URL. sigh so now I need to go back to where I started? They never approved my custom URL they’d only approve the shopify one
i unlinked my fb and instagram accounts and then I removed my commerce account from FB. And then I disconnected my FB and IN shops from Shopify. And then reconnected everything and it finally worked. Basically, I pulled the plug on everything and started over.
just kidding, it did not work. still cannot tag anything.
https://www.youtube.com/watch?v=etzPgNHnAJY this video helped me with that issue
This worked for me, Thanks so much!
