This site can’t be reached can any one help

Shopify Discussion
1

Hello! Hoping for some help. I cannot open my website. What is wrong? PLEASE HELP. It says

This site can’t be reached

erossong.co.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics :sob:

ERR_CONNECTION_RESET

Please what is going on ???

1 Like
2

Hey @Shuang ,

Welcome to the Shopify Community!

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It appears that you are trying to access the website erossong.co but the DNS resolution is failing. There could be several reasons behind this error such as a typo in the domain name, an issue with your internet connection, and the website being down or inaccessible in your region.

Here are a few troubleshooting steps you can follow to resolve the issue:

  • Check if you have spelled the domain name correctly. Make sure there are no typos in the URL, I have found that this is the most common cause of this error.
  • Try accessing the website from a different browser or device to ensure that the issue is not limited to a particular device.
  • Check if your internet connection is working properly. Try restarting your router or modem and see if that fixes the issue.
  • Try clearing your browser cache and cookies and then reloading the website.
  • If none of these steps work, it is possible that the website is down or not accessible in your region. You can try accessing the website using a virtual private network (VPN) to bypass any regional restrictions or wait for some time and try again later.

Let me know how you get on!

3

Hello @Shuang ,

This is Gina from the flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

Here are a few steps you can follow to resolve the issue.

  • Verify your internet connection

Ensure that your internet connection is stable and functioning properly. Test access to other websites to determine if the problem is specific to your Shopify site or a broader connectivity issue.

  • Clear your browser’s cache

Cached files can sometimes create conflicts and prevent websites from loading correctly. Clearing your browser’s cache can help resolve this problem. Access your browser settings and clear the cache and cookies.

  • Temporarily disable VPN or proxy services

VPN or proxy services can occasionally interfere with accessing specific websites. Disable any VPN or proxy services you’re using and attempt to access your Shopify site again.

  • Double-check your domain settings

Confirm that your domain settings are accurately configured in Shopify. Ensure that your domain is properly connected and designated as the primary domain in your Shopify admin panel.

  • Verify your DNS settings

Make sure your domain’s DNS settings are correctly set up. If you recently made changes to your DNS settings, allow sufficient time for the changes to propagate.

  • Try using a different browser.

Remember that if you recently made changes to your website or domain settings, it may take some time for the changes to fully propagate. If you’ve followed the above steps and are still unable to access your website, reach out to Shopify’s support team for help.

Let me know if you require any further guidance.

Gina