This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN

Shopify Discussion

Topic summary

Main issue: Multiple merchants report DNS_PROBE_FINISHED_NXDOMAIN or unreachable stores across various domains (both Shopify-purchased and third‑party). Some sites appear accessible to staff, suggesting configuration or propagation issues.

Key guidance provided:

  • For Shopify-purchased domains: complete domain verification via Online Store > Domains. If a yellow banner appears, resend verification; if email bounced, update registrar contact email and re‑verify. After verification, allow up to ~30 minutes.
  • For third‑party domains: ensure DNS A record points to 23.227.38.65 (the Shopify IP). Use a tool like MXToolbox to confirm. DNS changes can take up to 24 hours to propagate.
  • General: ISP issues can cause the error; try another connection or reset modem/router. Recently purchased/updated DNS may require up to 48 hours to fully propagate.

Recent developments:

  • One case resolved after verifying a Bluehost account.
  • Another case identified an invalid/missing A record; instructed to set 23.227.38.65, regardless of registrar.
  • Some domains currently show no active DNS records and were advised to wait for propagation or contact authenticated support.

Status: Mixed. Several issues resolved or diagnosed; others require verification, DNS correction, propagation time, or direct support.

Summarized with AI on December 23. AI used: gpt-5.
1

Hi,

I have a problem with access to my store. Could you please help me?

This site can’t be reached

doggieshed.com’s server IP address could not be found.

  • Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

Thank you,

Petr

2

Hey, @Jurec .

Taking a look here, I believe this has already been resolved as I am able to pull up the website without any issues. However; if you are still experiencing this issue, there are a few things you can check.

  1. If this is a domain you purchased through Shopify, then this error typically stems from the domain not being verified when you purchased it. To verify the domain, you will want to go to Online Store/Domains, click on your domain. If you see a yellow banner, then you can resend the verification email; however, if you do not see a yellow banner, then that means the email bounced. To fix this, you would need to edit the “registrar information” by updating the email. Once a new email has been added, a verification email will be sent. Once verified, it can take up to 30 minutes for the domain to come online.
  2. If this is a domain you purchased outside of Shopify, then you will want to check the DNS records using a free tool such as MXtoolbox. If no “A” record is appearing (23.227.38.65) then you will need to login to your domain manager, and ensure the record is added. Changes to your DNS records can take up to 24 hours to appear.
  3. The error may stem from an issue with your internet service provider (ISP). If you try a different connection, or use mobile data and do not get the error, then this would be an issue with your ISP. Resetting the modem/router will typically fix this error.

If you are seeing the error, and the steps above do not resolve the issue then please let me know as I can verify the store to take a look.

2 Likes
3

Hi Peter.

Pls help check out my website, I’m experiencing similar issues

I bought my domain from godaddy. https://www.teezruz.com thanks

4

@Stephen211

I’m not seeing any issues with accessing your store on my end here. Are you still experiencing the issue?

5

Hi Trevor,

I am getting the DNS_PROBE_FINISHED_NXDOMAIN error. I tried everything but nothing helped. The DNS is also OK. Can you help me? The website is higsvapes.bg

6

@higsbulgaria

You will need to reach out to Shopify Support if the above did not resolve the issue.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

7

Good evening Trevor

please check my store swimsquare.com not working despite i check A record and CNAME it’s all right, but when i verify the connection in domain section it tell me that the value of A record and CNAME record is empty while it is not empty in Domain Provider BLUEHOST.
i hope to check it as possible as you can Mr Trevor , My Greeting

8

Good evening to everyone my problem is solved it was because of verifying bluehost account Thank to everyone . My Greeting

9

hi. Please check my website also. its domain is not connected. my website is www.torontech.ae.

10

Please help I bought a domain from Shopify and since I’ve had problems going on site. First it would tell me the site wasn’t safe, but I would still be able able to go to the site, but now it says site can’t be reached. Please help

11

Hey trevor I’m having a similar issue i bought a domain from shopify please have a look http://coconutclothing.shop

12

Hi @Coco1221 ,

Thanks for reaching out to the Community!

After taking a closer look, it looks like your domain is not correctly pointing to Shopify. In specific, the A Record is not currently valid. If you have purchased the domain from Shopify directly, you can connect with us directly. This will allow support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to ensure this gets resolved and your domain begins working as expected.

Please let me know if you have any other questions.

13

Yes i have purchased my domain from shopify now what should i do with
domain settings ? Dns settings ?

14

Great to hear @Coco1221 !

In that case, you can update the A Record to point to 23.227.38.65. If for some reason, you’re not seeing the option to update the DNS Records, connect with us directly. This will allow support team to get you authenticated and ensure those details get updated.

Please let me know if you have any other questions.

15

As i have purchased it from shopify it is not a third party domain so why should i use 65 instead of 32

16

I’d be happy to provide some clarification on this @Coco1221 .

Regardless of whether the domain was purchased through Shopify and/or is a third-party domain, the A Record is required to point to 23.227.38.65. This will ensure the DNS Records are correct and sucessfully pointing towards Shopify. To learn more about this, you can refer to this Helpdoc.

Take care!

17

Can you check my online store I’m also having same issues. I bought my domain on Shopify.

www.wevapeuae.com

18

Hey there @wevapeuae

I took a look at the domain and it is currently not showing any active DNS records. If you just purchased this domain or just updated the dns settings then you need to allow the domain 48 hours to propagate. If after 48 hours you are still having issues, please connect with our authenticated chat support in our Help Center. They’ll be happy to investigate this further.