Good afternoon,
We did not change anything on the platform but cannot access it anymore.
When googling the website or trying to access it through the admin of Shopify, it gives me the following message:
The connection was reset.
Do you know what it is due to and how i can fix it?
Thank you
Are you still experiencing this issue? We did have some brief downtime around the same time as you posted this. After clearing your browser cache and cookies, if the issue is still persisting, please let me know and also share your store URL. I’m happy to continue troubleshooting this with you.
Same thing happening here. Trying to get in touch with Shopify support, with zero luck so far. My entire web presence is gone, costing me money, and I can’t get any help.
…and Tian in Support was able to help me resolve this. Just took a while to get a response- things must be busy. Root cause was apparently GoDaddy changed the A record in my DNS to point to one of their servers. I didn’t ask for this. Once I changed the A record back to 23.227.38.65 (and waited a few minutes) my site came back.