I have the same problem it’s got my money on hold and it’s got this when people try to check out my store is only 7 days old. I’ve made sales and now can’t make anymore due to payment account on hold it’s so unfair I’ve contacted support team and they keep saying wait for a email. I just want my money wish I never started this
Topic summary
Stores show “This store can’t accept payments right now” or “isn’t taking orders right now” at checkout, blocking purchases.
Key causes noted:
- Shopify Payments account on hold or under review pending identity verification (e.g., driver’s license). Review typically takes 1–3 business days; further checks may require more info. Some users resolved the issue after uploading ID.
- Store on a trial or pause plan disables checkout. Selecting a paid plan in Settings > Billing re-enables orders.
- Payment method issues when adding a payment type (for fees or charges): unsupported cards (debit/prepaid), insufficient funds, “do not honour” declines, or too many attempts triggering a 24-hour IP lock. Use a bank-issued credit card or PayPal (outside the US), wait 24 hours, try a different method, or contact your bank.
Workarounds and next steps:
- Enable a secondary payment provider in Settings > Payment Provider while Shopify Payments is under review.
- Contact Shopify Support via the Help Center for account-specific error codes and verification guidance. Note: support@shopify.com no longer accepts incoming emails; tickets must be opened through the Help Center. One user reported live chat errors.
Status: Mixed outcomes. Some resolved via ID upload; others still awaiting review or instructions on where to upload verification.