i tried to check if payments work for my store but when i entered my details and went to check out, this message showed up
Topic summary
A user is unable to process checkout payments in their store despite entering payment details. An error message appears during checkout.
Potential causes identified:
- Partner/development account requiring transition to paid plan
- Trial account needing plan selection and credit card
- Payment provider in test mode (can be disabled in Settings/Payment Providers)
- Billing section configuration issues
The user confirmed they have a paid plan and test mode is disabled, ruling out common causes.
Recommended next step:
Contact Shopify Support directly (https://help.shopify.com/en) as they can authenticate the account and investigate why the store cannot process orders. This appears to be the best option given the unusual circumstances.
Could be one of the following
- You’re using a partner account - You will need to transition to a paid plan for the checkout to work
- You’re on a trial account - You will need to add a credit card and select a plan
- Your payment process is in “test” mode
Test mode can be removed in Settings/Payment Providers - The other two can be done in your billing section.
1 Like
i have a paid plan and also i checked the test mode and it was off
Hmm, that is strange then! If you’re certain that its not a Shopify Partner development store, its on a paid plan and your payment process isn’t on test mode, then contacting Shopify Support is your best option.
They will be able to authenticate you and look into why your store isn’t able to process orders: https://help.shopify.com/en