Did you ever get the item? What was the end result? Did the store come back online? @Lavinia3
Topic summary
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A buyer was overcharged (for unwanted “extra insurance”) after purchasing from us-cleanseen.com, which redirected to us-cleanseen.myshopify.com. The merchant didn’t respond to two contact attempts, and the store now shows “store is unavailable.” The buyer couldn’t use Shopify’s order inquiry form due to lacking an order confirmation URL and asked whether to dispute with their bank or get Shopify assistance.
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A Shopify staff member explained Shopify hosts the platform but doesn’t manage orders. If the merchant is unresponsive, the buyer should contact their bank/card provider to dispute the charge. They also provided a link to report the store for review, noting Shopify can’t confirm a store’s platform usage or share investigation outcomes.
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Update: The buyer has already filed a credit card transaction dispute and is awaiting the outcome.
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Another participant requested a follow-up on whether the item arrived, the dispute result, and if the store returned; no further updates. Status: unresolved/ongoing.