"This store is unavailable" response when updating tags

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hi there,

I am getting an unusual response (REST API) when trying to update tags for a specific store:

"response": {
        "errors": true,
        "response": [],
        "status": 423,
        "body": "This store is unavailable",
        "link": null,
        "exception": [],
        "timestamps": []
    }

Any ideas what the cause may be? The store is online/operational.

Thank you

2

Hello drs997,

Using the details shared, I was able to do a bit of digging. This error is documented in our Shopify API response code doc as follows:

423 Locked - The requested shop is currently locked. Shops are locked if they repeatedly exceed their API request limit, or if there is an issue with the account, such as a detected compromise or fraud risk. Contact support if your shop is locked.

If you and/or the merchant still have access to the shop, it is likely related to the highlighted section of our doc excerpt shared above. If you are not the store owner, we suggest connect with them to contact Support.

In all cases of reporting unexpected API behaviors or persistent API errors, please log the x-request-id and date response headers returned for example requests. These details can be shared with our Support directly, or when posting in these forums; this provides a reference point for our teams to locate logs. Helpful request details to include would be any steps to replicate, examples of a request body, the HTTP method used, and endpoint that returned the error, eg /admin/api/2023-01/products/{id}/json - we also suggest debugging with an API Client such as Postman or Insomnia to rule out any app related issues.

Hope this helps provide a few ideas moving forward - @awwdam
Shopify Developer Support