I need a solution for this. I have no idea what user agreement I have violated. Called PayPal can’t get anyone on the phone.
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Hi, @Thasheda !
I’m Miles from the Social Care team at Shopify. Thanks for letting us know you’re having some issues with PayPal and that you’re unsure of what you’ve violated. As PayPal is a third-party, Shopify is unable to provide a solution to this for you and you would need to reach out to PayPal directly. I understand you’ve attempted to do so already, so I would suggest trying again when you have the time to spend with them working it out.
I have taken a look at a help guide on PayPal’s website and it does state:
Review your PayPal User Agreement to verify your compliance. Contact PayPal Merchant Technical Services to determine what part of the User Agreement is in question.
You must provide the same log file, because PayPal needs those details to investigate the error.
Once you’ve contacted PayPal, they’ll be more than happy to let you know what you need to do in order to fix this issue.
Hi Miles,
Yes PayPal solved it. I needed to add a card from my the country I am from. Grenada.
I have this problem several times now. Paypal blamed it on Shopify. They said Shopify stopped the transaction. One of the transactions that got stopped was from a loyal customer who has made lots of purchases. Now today again, a customer had their transaction reversed! What is happening here? Who is to blame?
I have this going on as well. It won’t let any customer order over $100. Costing me a lot of lost sales right now
which card ?