Created a new product listing, thumbnail for it doesn’t show up in the checkout which makes it look like something is broken… images are showing up for other products that were already in the checkout… any ideas? I have tried on multiple browsers and on phone and also tried in private browsing mode… compared the product configuration with others on my store and cannot see any difference… See below…
Topic summary
A user encountered an issue where product thumbnails for newly created listings failed to display during checkout, while existing products showed correctly. The problem persisted across multiple browsers and devices, including private browsing mode.
Temporary Resolution:
- Upgrading to newer versions of the thank you and order details pages resolved the thumbnail display issue
- However, the user reverted to old page versions because conversion tracking isn’t yet configured for the new pages
- After reverting, the thumbnail problem returned
Current Status:
- Issue remains unresolved on the old page versions
- User plans to permanently migrate to newer page versions once conversion tracking is properly set up and tested
- Root cause appears linked to compatibility between old checkout pages and new product listings
Hi,
Does your issue is solved?
If possible you can leave url of store here to help you check that issue.
Issue went away after upgrading the thank you and order details pages to the new versions… however, since I don’t have conversion tracking set up with the new pages yet, I reverted again to the old version for the time being, and the issue is still resolved… must be something with the move towards the upgraded thank you and order details pages… I’ll move over to the newer versions soon once I’ve had time to configure and test my conversion tracking with them. Thanks for your reply VIEKIN.