need help with this ticket, shopify has yet to even email me about this.
Hi, @deluxedemands !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I appreciate you sharing your ticket number. However, I did want to mention that we’re not able to provide account-specific support via the Shopify Community at this time. The best option here would be to reply back to the follow-up email sent from our team. This will ensure that your reply is routed directly to the team member in charge of your ticket. Rest assured, they will reply as soon as possible if applicable.
If you’d like, feel free to reach out to our team via the Help Center and we can confirm that your ticket is being worked on. Please keep in mind that our advisors may not have access to all of the key details of your ticket, but they can do their best to point you in the right direction.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!