Same here - TT is saying they are aware the “connection is broken”. has anyone been able to figure out a solution?
Topic summary
Multiple Shopify merchants experienced a sudden disconnection between their TikTok Shop and Shopify integration, preventing order syncing. The error message indicated an expired access token that couldn’t be refreshed through normal means.
Initial troubleshooting attempts failed:
- Clearing cookies and cache
- Reinstalling the app
- Contacting support (both TikTok and Shopify provided unhelpful responses, with each blaming the other platform)
Root cause identified:
One user discovered the issue was related to a recent Chrome browser update that blocks third-party cookies by default.
Solution:
Change Chrome settings to “always allow” third-party cookies and delete cookie data for the TikTok app.
Current status:
Most users report the connection issue resolved either through the Chrome fix or automatically on its own. However, a new problem emerged: tracking information no longer syncs from Shopify to TikTok Shop after creating shipping labels.
Temporary workaround mentioned:
Some merchants used AfterShip for TikTok Shop as an interim solution to maintain order flow during the outage.