Tiktok pixel not tracking correctly. Sometimes recognising 1 event as twice

Shopify Discussion
1

Hi,

My tiktok pixel has been over recognising the events that’s happening on my Shopify site. For example, shopify has 10 sales, but tiktok recognises as ~15 ‘Complete Payment’ events. I installed the pixel via the Tiktok app. How should I fix this?

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2

I have the exact same problem.

On March 9th I understand that Shopify did not track events on the dashboard.

On March 10th yes.

Yesterday March 11th and today there was a negative drop in sessions on the Shopify dashboard.

At this point I wanted to understand if it was an ads problem and I realized that there were no events tracked on TikTok ads.

So I check the Meta and TikTok pixels through the Chrome extensions and they are not active on my site. (Meta and TikTok are integrated directly from Shopify)

Externally, the Clarity platform, connected with GTM, appears to have normal sessions.

So I contact Shopify support and they tell me that internally they have no findings of bugs in this regard, however they have notified the dedicated department of this.

I believe there is a bug somewhere in the code where Shopify events are integrated, because personally nothing has been changed on my part, and coincidentally all Shopify events, including pixels, don’t work; while as I was saying Clarity set externally works well.

Now I’m waiting, but at this point I strongly believe that the problem comes from Shopify, from the Shopify code exactly.

3

shopify channel app is not optimized to track accurately. I found Tiktok template also carry bugs. so i implemented tiktok pixel with custom HTML.

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Hi there, @ayjc123 and @J_mah . Thanks for taking the time to reach out to the Shopify Community with your TikTok Pixel issues. My name is Imogen. It’s good to meet you!

In order for our Support Team to assist you with troubleshooting these issues, we’ll need to get you authenticated so we can access your store and your pixel information. Please reach out to our Authenticated Support Team via our AI Assistant so we can dive into your accounts and see if the issue lies on Shopfiy’s end, of if this is something you will need to connect with TikTok’s Support Team for assistance with.