Seller synced Shopify inventory to TikTok Shop (TTshop) and is currently selling there. They disconnected because the TikTok business account was linked to the wrong Shopify TikTok login and plan to resync.
Key question: If they resync, will existing TikTok listings lose their sales count/ranking accumulated under the previous login?
System prompt shown (screenshot included): “We have identified products you have sold on TikTok Shop but for which sales information has not been updated to Shopify. Map products to Shopify before you continue.” This indicates sales data exists on TikTok but isn’t linked back to corresponding Shopify products.
Suggested step: Another participant asks if they tried manually linking/mapping products (manual link) before proceeding.
Status: No definitive answer yet on whether sales count/ranking will be preserved after resync. Next actions implied: map TikTok products to Shopify, attempt manual linking, then resync with the correct account. Discussion remains open with the core question unanswered.
I have initially sync the inventory from shopify to TTshop and curretly selling on TTshop.
However since our TT business account is not linked to correct shopify TT login, I have disconnected.
Q1) If I resync, Do I loose sales count (Ranking) on listing already listed with previous login?
I got below message:
We have identified products you have sold on TikTok Shop but for which sales information has not been updated to Shopify. Map products to Shopify before you continue.
Hi @b2body , do you try manual link?
