When I refresh it doesn’t work, also Tiktok Support dosen’t respond
Topic summary
Main issue: A merchant reports TikTok Shop isn’t functioning (refreshing doesn’t resolve it) and says TikTok Support hasn’t responded.
Troubleshooting proposed:
- Try a different device and browser.
- Clear cookies and cache.
- Restart the device.
- Use the browser (web) version of TikTok instead of the app.
Integration context: Another participant asks which third‑party app is being used and offers to suggest options for pushing Shopify products to TikTok Shop, implying the problem may involve a third‑party integration.
Status: No resolution yet. The thread awaits the merchant’s feedback on troubleshooting results and clarification on the specific app/integration involved. Key open questions: which third‑party app is in use and whether the issue persists after the suggested steps. The lack of response from TikTok Support remains a concern.
Hi @bonitstyle
Kindly try some troubleshooting steps first such as using other device, switch to different browser, and clear your cookies and cache. Try to restart your device and use the browser version of Tiktok as well.
Hi, what third-party app are you using? If you want to push your Shopify products to TikTok Shop seamlessly, then I may have some suggestions for you