Maybe someone can help me or have an answer. My business has been open with Shopify for 3.5 years now. Nothing has changed in my system or anything. I got an alert that I needed to update my TIN 1099-K info so I went in there and realized everything is correct. I paraded it all and redid it with the same/ correct info. My business name, EIN number, and the info it asks. Well it won’t accept it, not sure why so it’s been showing a countdown on when it was going to pause my payments, mind you I’ve been asking in the “help desk chat” for answers. I submitted them my EIN for and Tax ID. Nothing has been resolved, they say some team is working on it, they do not have a phone number and I have no answers. So now my payouts are paused and how is that fair because now I can’t run my business. This is my only form of income. Please someone reach out if you have any contact or answers. I’m so stressed about this.
Same exact story here. Has your issue been resolved? How fast. I uploaded all the forms they requested but payments are still on hold and their chat support are useless. They say the “escalate” and nothing happens
Same thing happened to me. I have been told that I will hear from the verification department but that was weeks ago. My payments are going to be paused tomorrow. There is no point in having Shopify if you can’t get a payout. I am regretting paying for it annually because I just renewed in September. I am going to try chat customer service one more time.
I had this issue and would update and save my TIN to no avail until today. I didn’t notice an option to submit proof of identity until after they emailed me saying my payments were officially on hold. After updating the TIN and saving again, I was able to upload name and address proof (bank statement/utility bill) and then identity proof (driver license/passport). Then, I had to click ‘continue’ and then 'submit. ’ They sent me two emails instantly after saying my payments are released and that they’ll send me my 1099k in a few days.
Not sure if you’d already done this yet, but I was able to get mine fixed this way!
I had the same issue. After contacting chat support twice and being told I need to wait for expert support to get in contact with me, I waited for 12 days. Nobody helped. To say I am disappointed in Shopify is an understatement.
Here is how I fixed my problem.
First let me say that none of my information has changed since 2018 and has never caused a problem before
First I tried what [email removed]itsskimmilk suggested. I received another email that my TIN number was incorrect.
Then I realized that the information on my EIN form was written in all uppercase letters and in Shopify it was also missing my name and was in upper and lowercase.
To illustrate:
I had the following in Shopify
“My Business Name”
On my EIN form I had
FIRSTNAME LASTNAME
MY BUSINESS NAME
Once I changed it by adding my name and writing my name as well as my business name in all uppercase letters, I received an email stating that “Your business details were updated. Your next payout is scheduled for March 17, 2025”