Tip line items prevent orders from closing automatically

Shopify Discussion

Topic summary

A technical issue exists where tip line items prevent orders from automatically closing in Shopify POS.

The Problem:

  • When customers add tips at checkout, these appear as separate line items that remain perpetually “unfulfilled”
  • Even after payment is collected and all physical products are shipped, orders stay in “open” status
  • This clutters the open orders view, making it difficult to identify orders requiring actual attention

Current Workaround:
Manually archiving orders where only tip line items remain unfulfilled

Proposed Solutions:

  1. Auto-fulfill tips when payment is captured (since they require no physical action)
  2. Allow orders to auto-close when all shippable items are fulfilled, regardless of tip fulfillment status

This would improve order management workflow for merchants offering tipping at checkout by keeping the open orders list focused on items genuinely needing action.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
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When customers add tips to their orders at checkout, the tip appears as a separate line item that doesn’t require shipping. However, unlike physical products that get fulfilled when shipped, tip line items remain “unfulfilled” even though:

  • The payment (including the tip) has already been collected

  • No fulfillment action is needed since tips are payment-only items

  • All other physical items in the order have been fulfilled and shipped

This causes orders to remain in “open” status indefinitely, cluttering the open orders view and making it difficult to identify which orders actually need attention.

Current workaround: Manually archiving orders where only tips remain unfulfilled. Not ideal.

Suggested solution: Tips should either:

  1. Automatically fulfill when payment is captured (since they require no physical action), OR

  2. Not prevent orders from automatically closing when all shippable items have been fulfilled

This would streamline order management for merchants who offer tipping at checkout and help keep the open orders list focused on orders that genuinely need action.

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