TLS Certificate Failed

Topic summary

A user is experiencing a persistent TLS certificate failure that has remained unresolved for a month despite contacting support from both Shopify and GoDaddy.

Key Issues:

  • GoDaddy attributes the problem to Shopify
  • Shopify acknowledges responsibility but has been unable to resolve it
  • The issue is causing ongoing business losses

Current Status:

  • The problem remains unresolved
  • The user is seeking community suggestions for potential fixes
  • No solutions or troubleshooting steps have been proposed yet
Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.

This has been a problem for me for a month and Shopify support has been unable to correct this. I’ve talked with GoDaddy, they’re pointing to Shopify, Shopify agrees the problem is on their end, but can’t fix it. I’m losing business and money by the day. This may actually put me out of business. Does anyone have any suggestions on how to fix this?