Yeah, once again Shopify is really showing how on top of things they are. Bot traffic corrupting analytics, inflating marketing spend, and interfering with storefronts — and the best their tech support can offer is “try an app” or “use checkout rules” (for bots that never even reach checkout). Brilliant.
Even escalating through Plus support and asking for help from management leads to radio silence. Really builds confidence in that “enterprise-level service,” doesn’t it?
Anyway, we’re currently setting up an external WAF solution since Shopify clearly isn’t stepping up. I’ll report back here once it’s running and let you all know how it goes.