The top-level navigation on the website I manage, bokettowellness.com is directed to a new page, but the collection I assigned to each are not loading: (Shop All, Face & Body, Well-being, Lifestyle, Pantry). This problem just popped up. Any ideas?
I reloaded the collections, opened on an incognito browser… Halp! (And thanks.)
Hi @bokettowellness ,
it looks as though this could be an app issue, but without having access to your store it is hard to know for sure.
I don’t know what app you’re using on collections pages (maybe something for filtering?) - but check the app settings to make sure it’s setup/installed properly.
If it is, I would navigate to the visual editor (Themes > Customize) and go to Theme Settings (bottom left of the screen) and then click “App Embeds” – make sure that the filtering app you’re using is toggled on.
I noticed a similar issue with a product filtering app I configured for another client, and this solution seemed to help.
If this doesn’t work for you, feel free to reach out so we can help investigate the issue further 
Thanks!
Thanks, Alex! Wish List Drawer is the app in App Embeds… It was toggled off, but I put it on. AND I don’t think this is a filtering app. Any other ideas? What’s next steps 
It looks like the app on this page may be by Search Anise - called “Smart Search & Filter” https://apps.shopify.com/searchanise
I’ve attached a screenshot of the HTML for one of your collections pages to show what’s being rendered (so you can see that the app is preventing the page content from loading properly)
I would check the Apps section in your Shopify admin and ensure it is configured correctly, or disable the filtering on the collections pages for now (through the app). This app is the reason your products aren’t visible.
I can’t 100% confirm why the app is behaving this way without getting into your Shopify store - but that’s where I would check next.
If you need a deeper analysis or would like to see how the team at Mobile1st can help improve your site - feel free to reach out!
Thanks
Alex, that was it! The app trial ended, for some reason, I didn’t notice any notifications to upgrade/renew. Thank you so much. What a lifesaver.
Hi @bokettowellness , Julia from the Searchanise team is here.
I’m happy to know you were able to figure it out. Just wanted to say that you can always contact our support team via Help Center form if you face any issues with your subscription or app in general, we will be happy to help!
