# 请尽快帮助解决停止应用和取消每月的继续收费！！！

**URL:** <https://community.shopify.com/t/topic/285426>\
**Category:** Shopify 应用\
**Created:** [January 15, 2024, 3:05pm UTC](https://community.shopify.com/t/topic/285426 "2024-01-15T15:05:59Z")\
**Posts on this page:** 4\
**Page:** 1

## AI-generated summary

用户遇到Shopify店铺持续扣费问题。

**问题描述：**
- 用户仅以$1试用了几天后就停止使用店铺
- 但每月仍在持续扣费
- 店铺已停用，但扣费未停止

**解决方案建议：**
- 通过 https://help.shopify.com/en/ 联系官方客服
- 或在店铺后台：设置 → 计划 → 停用商店（选择最后一个选项）
- 在聊天框中召唤人工客服说明情况

**当前状态：**
- 用户已停用店铺但扣费问题仍未解决
- 需要官方客服介入处理取消订阅和退款事宜
- 讨论中包含相关截图说明情况

<div class="post-metadata">

**Author:** ![atsons](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@atsons](https://community.shopify.com/u/atsons)\
**Post date:** [January 15, 2024, 3:05pm UTC](https://community.shopify.com/t/topic/285426/1 "2024-01-15T15:05:59Z")

</div>

你好，

我之前的店没有开，只是花 $1 试用了几天，就没在使用，结果一直到现在每月还在扣费。

我现在不再开店了，恳请贵方能尽快帮助解决取消每月的扣费，并且注销店铺！！！

越快越好，不能再扣费了！！！

为盼！！！

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<div class="post-metadata">

**Author:** ![uiooo](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/uiooo/32/159836_2.png) [@uiooo](https://community.shopify.com/u/uiooo)\
**Post date:** [January 17, 2024, 6:01am UTC](https://community.shopify.com/t/topic/285426/2 "2024-01-17T06:01:20Z")

</div>

可以直接在线联系官方客服[https://help.shopify.com/en/](https://help.shopify.com/en/)

或者打开店铺后台,设置-计划-停用商店, 选择最后一个停用商店.

 ![uiooo_0-1705471245977.png](https://canada1.discourse-cdn.com/shopifyforum/original/4X/b/3/9/b3943e5b4de9715916882e29fede065fa1364252.png)

 ![uiooo_1-1705471260874.png](https://canada1.discourse-cdn.com/shopifyforum/original/4X/3/a/d/3ad415a2c23716ab429b3be2e8c8e3be25986a2e.png)

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<div class="post-metadata">

**Author:** ![atsons](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@atsons](https://community.shopify.com/u/atsons)\
**Post date:** [January 28, 2024, 2:00am UTC](https://community.shopify.com/t/topic/285426/3 "2024-01-28T02:00:05Z")

</div>

谢谢你的解答，我的店铺已经停用了，但是现在还在按月扣费，现在最大的困惑就是还在扣费，怎么才能取消扣费！！！还请帮助解决！为盼

 ![微信截图_20240128094950(1)(1).jpg](https://canada1.discourse-cdn.com/shopifyforum/original/3X/5/c/5c8fc11e79674d2fc988b0ecf73222fe800649a3.jpeg)

 ![微信截图_20240128095216(1)(1).jpg](https://canada1.discourse-cdn.com/shopifyforum/original/4X/1/b/f/1bf55f8b4fbeee0b4ad1f3b20746dee75901931c.jpeg)

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<div class="post-metadata">

**Author:** ![uiooo](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/uiooo/32/159836_2.png) [@uiooo](https://community.shopify.com/u/uiooo)\
**Post date:** [January 28, 2024, 1:52pm UTC](https://community.shopify.com/t/topic/285426/4 "2024-01-28T13:52:33Z")

</div>

[https://help.shopify.com/en/](https://help.shopify.com/en/)

在聊天框里直接召唤人工客服。将问题说明，相信官方可以解决你的问题。

 ![uiooo_0-1706449937913.png](https://canada1.discourse-cdn.com/shopifyforum/original/3X/8/7/87e7495d0912ab0be1eb5db812e88a4baa57eea9.png)