# 店铺无法使用

**URL:** <https://community.shopify.com/t/topic/309641>\
**Category:** 技术问答\
**Tags:** javascript, css, html\
**Created:** [March 29, 2024, 3:26pm UTC](https://community.shopify.com/t/topic/309641 "2024-03-29T15:26:58Z")\
**Posts on this page:** 5\
**Page:** 1

## AI-generated summary

多位用户反映无法访问 Shopify 店铺后台，尽管店铺网址可以正常打开，但登录后台时显示

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**Author:** ![Anonymous\_c878314b350a02a8efcb2c2943075268](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@Anonymous\_c878314b350a02a8efcb2c2943075268](https://community.shopify.com/u/Anonymous_c878314b350a02a8efcb2c2943075268)\
**Post date:** [March 29, 2024, 3:26pm UTC](https://community.shopify.com/t/topic/309641/1 "2024-03-29T15:26:58Z")

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![11.png](https://canada1.discourse-cdn.com/shopifyforum/original/3X/7/c/7c0f41d1f031d4d15637bc54887ae9fa86ea1158.png)

大家有么有遇到这个情况，联系客服已经第10天了。没有的解决。这是什么问题。知道的大神麻烦帮助一下！感谢

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**Author:** ![uiooo](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/uiooo/32/159836_2.png) [@uiooo](https://community.shopify.com/u/uiooo)\
**Post date:** [April 1, 2024, 7:06am UTC](https://community.shopify.com/t/topic/309641/2 "2024-04-01T07:06:53Z")

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这是主账号吗？如果是有看过邮箱（垃圾箱也看看）里有shopify发送的邮件吗？

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**Author:** ![CrazyEthan](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/crazyethan/32/322128_2.png) [@CrazyEthan](https://community.shopify.com/u/CrazyEthan)\
**Post date:** [April 8, 2024, 1:32am UTC](https://community.shopify.com/t/topic/309641/3 "2024-04-08T01:32:56Z")

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你的这个账号没有访问该页面的权限，要邀请后台权限的，看下邮箱（垃圾箱也看下）是否收到邀请邮件，要点击确认之后才可以进入后台的

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**Author:** ![gsisGTBI](https://avatars.discourse-cdn.com/v4/letter/g/b9e5f3/32.png) [@gsisGTBI](https://community.shopify.com/u/gsisGTBI)\
**Post date:** [April 9, 2024, 1:52am UTC](https://community.shopify.com/t/topic/309641/4 "2024-04-09T01:52:59Z")

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遇到了相同的问题，问就是触发审核了

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**Author:** ![Ashleylin525](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@Ashleylin525](https://community.shopify.com/u/Ashleylin525)\
**Post date:** [May 22, 2024, 7:23am UTC](https://community.shopify.com/t/topic/309641/5 "2024-05-22T07:23:42Z")

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请问你这个问题解决了吗？我现在也遇到跟你一模一样的问题，SHOPIFY店铺后台登陆不进去，但是网址可以正常打开。能否加V 18925390861沟通下，谢谢