Total Amount Doesn't Change When Refunded Using The Order API

Retired Boards Appdev Customers Discounts And Orders
1

Hi There,

We have a merchant who is using one of our apps to import refunds. When importing refunds we rely on the transaction data and we noticed that the total amount field doesn’t change after the order is refunded. There are a few things that look a little suspect on the data but I’m not sure if something else is going on. The merchant mentioned that when they do a refund in the Shopify Admin this field changes to 0. I was wondering if someone could help shed some light on this for me.

I have a some request ids from the merchant and from some tests that I’ve run. I can also reproduce the issue if that would be helpful.

Thanks!

2

Hey @Ralph-HA ,

Feel free to send over the reproduction steps and request ids, including any recent ones, and we can take a look into it further! (Could you also clarify the specific field name from the docs that you’re not seeing update? Is it “amount”?)

3

Hey Cal,

Thank you for getting back to me. I just wanted to let you know I sent you a private DM as I have some merchant data to help show the problem and didn’t think it was a good idea to respond with that data in public.

Let me know if there is anything else you need,

Ralph