we have been having an issue with an affiliate not going to the personalised product page on the user’s first click.
We are using a Bloomreach to push a voucher code when a customer lands on a link starting with https://icklebubba.com/collections/emmas-diary-exclusives/
We believe that when giving them this linked,plus us adding on tracking and the affiliate shortening the link. The “/collections/emmas-diary-exclusives” element of the URL is being stripped out on the first click.
Ie, we want to send the user here: https://icklebubba.com/collections/emmas-diary-exclusives/products/radial-360-rotating-car-seat?irclickid=0xyTnTxK5xyPWXkwNHy-P0sqUkFy6L13cxtN3E0&sharedid=&irpid=4667668&irgwc=1
But the first click takes them here: https://icklebubba.com/products/radial-360-rotating-car-seat?irclickid=0xyTnTxK5xyPWXkwNHy-P0sqUkFy6L13cxtN3E0&sharedid=&irpid=4667668&irgwc=1
We had assumed this was because of the shortened links coming from the addition of the impact tracking (https://icklebubbaltd.pxf.io/NkRGaP), however I have noticed that it does also happen on other links that we have tracking added to.
For example, if you go to our Instagram link in bio solution: https://linkstre.am/icklebubba (in incognito)
For the purposes of this, click the Coleby cot picture (ochre wall). The first click will take you to: https://icklebubba.com/products/coleby-classic-cot-bed?utm_campaign=coleby_sept3&utm_source=instagram&utm_medium=social&utm_content=linkstream_stream&utm_term=
However, the link is actually: https://icklebubba.com/collections/cots-and-cot-beds/products/coleby-classic-cot-bed?utm_campaign=coleby_sept3&utm_source=instagram&utm_medium=social&utm_content=linkstream_stream&utm_term= and so a second click on the picture would take you here.
Is anyone having this same problem or able to fix it?