Hi. I would like to transfer my domain; www.nimonatural.com from my current frozen account to another host. How do I go about it?

Hi, @naomimuhia250 , Hank here from Shopify. Depending on the current state of the store, it may be possible to release the domain for transfer. However, only if the store is at zero balance, AKA, no money owed that led to the freezing of the store. If any money is owed on the store, this would n…

Thanks for reaching out about this, @elruzy . Similarly to the above, it depends on a number of factors such as the status of your store, if there is a debt owed on the store and the age of the domain. But I can certainly take a closer look and see what the current options are available to you. I …

Dear Hank, Have checked for me?

Thanks for reaching back out here, @elruzy . I sent you an email on December 28, so if you could reply to that, I can take a closer look to see what options are available to you. If you have not received the email, let me know and I will resend it.

Hi, I have debt on my shopify account but wanting to transfer my domain is their anyway you could help, I’ve already received my authentication code for the website but it’s still saying it is still locked and the registrar is owned by tucows, inc. Can anyone help me with please?

Thanks for reaching out about this, @Mardijour . That sounds correct, that even though you have the authentication code, it would remain locked if there is any debt owed on the account. The only way around this is to pay the outstanding balance (the money owed), and this should release the restric…

I have problem similar to this and my store is locked. I still want my domain scarceapparels.com ? How do I get it back?

Hi there @DD02 ! In situations where you wish to remove a domain or transfer a domain from a store that is no longer active, you would just need to reach out via our Help Centre here for account support . There we’ll be able to verify your identity and ownership of the domain and clarify how you ca…

Hi!My site was recently frozen and I can no longer use the domain connected to it to a new store. Can you please help me? Thank in advance!

Transfer domain from shopify frozen account

Shopify Discussion

elruzy December 25, 2020, 4:37pm 3

Hi Hank,

Could you please help me also to transfer my domain globalshopin.com from a frozen account?

Reards.

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Transfer domain from shopify frozen account

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