Transfer email of a deactivated account-store to my active store

Shopify Discussion
1

Hello

I made a couple of mistakes setting my shopify store.

I created a specific gmail account to use in my shopify account, with the shop name. However, I created the shop in shopify under my personal gmail account. Then, by mistake, I created another shop under the specific gmail account I created with the shop name.

I wanted to allocate the specific email with the shop name to my shop created with my personal gmail. For that I deactivated and closed the shopify account/store created with the specific email. However, when I try to update/change my personal gmail to the specific gmail with the shop name, I get a message saying that such specific gmail is taken despite I have deactivated/closed the account/shop.

Hope to have explained well my situation… Thanks for your help

2

Hey, @AlexNobrand! Welcome to Shopify Community!

I understand you would like to associate the business email you created with your online store. I’d love to help you with this concern! Since you’re unable to update your email address, could you please try following the workaround I’ve outlined below?

  1. Log into the store where you would like to associate your business email with as the account owner.
  2. Add a staff account and enter your business email in this account.
  3. Accept the staff account invitation and complete the staff account setup.
  4. Log into the store as the account owner.
  5. Transfer the store ownership to the staff account.

This should set the business email as the account owner email, however, if the workaround doesn’t work our support team will need to assist you with updating your email address. If you need to get in touch with them, you may do so by following the steps below.

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter “account concern.”
  3. Click Chat with a Support Advisor as shown on this screenshot.

I’ll leave this setup checklist for you to refer to in case you need a guide for building your store. If you need help, let us know and we’ll be happy to lend a hand!

3

Thank you !

1 Like
4

My pleasure, @AlexNobrand !