Translate & Adapt APP Broken? (translated content vanishes from admin interface)

Shopify Apps

Topic summary

  • Issue: Translate & Adapt appears to save Chinese (Traditional) translations for an About Us page, but the translated content disappears from the admin localization interface after reload. The Exit button in the localization UI becomes unresponsive.

  • Repro steps: Create About Us page with English content > More actions > Localize > enter Chinese text > Save (confirmation “Chinese (Traditional) saved”) > reload (F5/CTRL-F5) > Chinese content no longer visible on the right side. Removing URL parameters or using Exit doesn’t recover the session. Returning via admin to About Us and reopening Localize still shows no Chinese content.

  • Observed discrepancy: On the live storefront (“View store”), the Chinese content is visible, indicating the translation was saved/applied despite not appearing in the admin editor.

  • Environment: Theme Horizon 3.2.0. Navigation path noted: Sales channels > Online Store > About Us > More actions > Localize.

  • Status: Unresolved. User seeks explanation/help, suggesting the Translate & Adapt app may be malfunctioning in the admin interface while storefront output is correct.

Summarized with AI on December 12. AI used: gpt-5.
1

Strange situation here.

Is the Translate & Adapt app broken?

  1. Create About Us page

  2. Populate About Us page with English content

  3. Click on “More actions”

  4. Select “Localize”

  5. Enter Chinese text in right side of interface opposite English text

  6. “Save” button becomes active

  7. Click on “Save” button

  8. System message “Chinese (Traditional) saved” appears

  9. Press F5 to reload page

  10. Chinese content not present on right side (vanished)

  11. Press CTRL-F5 to reload page

  12. Chinese content not present on right side (vanished)

  13. Exit button no longer works

  14. Remove parameters from URL

  15. Exit button no longer works

  16. Manually return to admin home page via manually shortened URL

  17. Sales channels > Online Store > About Us

  18. Select About Us

  19. English content visible

  20. More actions > Localize

  21. Chinese content not present

  22. Click on “View store”

  23. Chinese content visible on production website

Seems to me the Translate & Adapt APP is not functioning properly.

Can anyone help me understand what’s going on?

Theme: Horizon 3.2.0