Translate & Adapt app refused to connect and i cant edit or customize my store
Topic summary
A user is experiencing technical issues with the Translate & Adapt app, which is refusing to connect and preventing them from editing or customizing their store.
Current Status:
- The problem remains unresolved and under investigation
- A Shopify staff member has responded requesting additional details
Next Steps:
- The user needs to provide more information about the connection error
- Screenshots are requested to help diagnose the issue
- Staff needs clarification on what “refusing to connect” specifically means in this context
Hi there, sorry to hear you’re having difficulties. Can you provide some more information, and perhaps screenshots? I’m not sure what’s meant by it refusing to connect, and that you can’t edit or customise your store. Thanks!