A merchant wants to send staff members the exact same order notification emails that customers receive, preserving the original language, format, and translated content (including product titles and metafields). This would allow staff to see precisely how customers experience order confirmations.
Current Limitation:
Shopify Admin’s “View email” button shows order emails, but there’s no native way to forward these exact notifications to different recipients.
Suggested Solutions:
Email marketing apps (e.g., Klaviyo): These can access order data and potentially replicate customer notifications for staff members
Order Automator app: Can send custom order notifications to staff/suppliers, though these wouldn’t be identical to Shopify’s default emails. The app offers full customization including order details, line items, and custom text
Note: Order Automator’s new notification editor (currently in public beta) is fully customizable and supports any language, though setup may require contacting app support via chat
No perfect solution exists for duplicating the exact customer email, but workflow automation apps offer viable alternatives for staff notifications.
Summarized with AI on November 4.
AI used: claude-sonnet-4-5-20250929.
I would like to send the exact same order notification which the customer receives to a staff member. It is important that the staff member can see how and in which language and format the customer received the order notification. (Same translated titles, metafields etc. of the products)
In Shopify Admin under order, there is a button “View email”. I would like to send exact the same email to a different recipient other than the customer.
Is there a solution for this? Apps? Configurations? Create app and use the API?
I don’t think you can do it within Shopify admin. Couple ideas for apps:
Email marketing app. Been a couple years since I had a store but we used Klaviyo, I remember it being quite powerful with lots of data points. I would imagine a dedicated email marketing app could read the same order data and send to a staff member.
People use Order Automator to send custom order notifications to staff, suppliers, etc. It wouldn’t be the exact same email as Shopify sends but you can include things like order details, line item details, custom text, etc. If you want to try that, send a message in the app chat button when you install it to turn on the new notification editor (it’s currently in public beta for another 2 weeks… the old editor has set text but the new one is fully customizable so you can use any language).