Translating Inbox

Store Design

Topic summary

A user is seeking guidance on how to translate the “Inbox by Shopify” feature within their FAQ section. The question appears to contain reversed text (“Inbox by Shopify” written backwards), which may indicate a technical display issue or encoding problem. No responses or solutions have been provided yet, leaving the translation question unresolved.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

Hi! How can I translate FAQ in Inbox by Shopify?

2

Here’s how to translate FAQs in Shopify Inbox:
Method 1: Through Shopify Inbox Settings

Open Shopify Inbox (from your Shopify admin or the Inbox app)
Go to Settings (gear icon)
Click on Instant Answers or FAQs
Look for the language selector or translation options
Select your target language and enter translated versions of each FAQ

Method 2: Using Shopify Markets (For Multi-Language Stores)

Go to Settings > Markets in your Shopify admin
Enable the markets/languages you want to support
Install the Shopify Translate & Adapt app (free)
Use it to translate your FAQ content for different markets
Shopify Inbox should automatically display FAQs in the customer’s language

Method 3: Manual Translation in Each FAQ

In Shopify Inbox settings, edit each FAQ individually
Create duplicate FAQs for each language you support
Use clear naming like “Shipping - English” and “Shipping - Español”
Set language preferences or visibility rules if available

Important Notes:

The translation options depend on your Shopify plan and whether you have Markets enabled
Some features may require Shopify Plus or specific apps
Test by changing your store’s language settings to verify FAQs display correctly

3

Hi,

Hope this will help

  • Inbox can’t auto-translate your custom FAQs/Instant Answers. Add translations manually (often easiest is bilingual answers).

  • The default greeting can auto-translate; customized greetings won’t.

  • Use Translate & Adapt for your site content; it doesn’t change Inbox FAQs.

4

Did you generate your reply with AI, none of these instructions work :-1:. Method 1, there’s no language selector even present. And in method 2 you cannot translate the instant answers, there are no such fields in Translate & Adapt…