Translating manual payment method instructions

[stefanolaporta]

Hi all!

I am working on my shop which runs Italian as standard language, but with an English translation as well.

I was able to translate EVERYTHING, except this.

I am hardly trying to get the manual payment methods translated:

• I can translate the “Titles”

BUT

• I cant find where to translate the “Payment instructions” which is shown to the customers after they placed the order

It is in Italian right now but i need it to be translated in English.

The shop is running the Dawn theme.

Any help would be much appreciated!

[byteriver]

Insert the translation directly in the payment method. There isnt any opportunity to translate this text.

[Cedcommerce]

Hi @stefanolaporta

I am working on my shop which runs Italian as a standard language, but with an English translation as well.

I was able to translate EVERYTHING, except this.

I am hardly trying to get the manual payment methods translated:

• I can translate the “Titles”

BUT

• I can’t find where to translate the “Payment instructions” which are shown to the customers after they placed the order

It is in Italian right now but I need it to be translated into English.

The shop is running the Dawn theme.

Any help would be much appreciated!

Answer

Hello Stefanolaporta,

Shopify doesn’t allow adding custom translation on the checkout page. However, you can set predefined languages for the checkout page instructions.

To translate your payment instructions on the checkout page into pre-defined languages follow the below steps:

1. Go to the “Edit language” option in the theme
2. Click on the “Edit code” option.
3. Refer to the below-provided images.

image.png

image.png

image.png

image.png

Hope it helps. Let us know if you need any help.

All the best,

Team CedCommerce

[stefanolaporta]

Hi, I already tried, but these settings are only related to checkout strings and i can’t find anything related to custom payment method instructions. Am I missing something?

[joel-vl]

@stefanolaporta Did you find a solution in the meantime?

[lemonstand]

Is there still no viable solution?

[Katerina_Red]

I have the same problem. Still no solution for this?

[Skye_1]

Hi, @stefanolaporta

The message you are looking to translate looks to be populated by your gateway Postepay. As such, I recommend checking within the gateway itself, or via their Support Team to see if there are any translation options.

Best of luck!

[Aleksandrs]

I can see you said that you can translate titles of payment methods. How can I do that? I have website in different languages and don’t know how to translate payment method titles.

[Elias]

Hey, @Aleksandrs .

Thank you for joining the thread.

You can edit some of the text in the checkout area using the Language editor. However, as indicated by @Skye_1 , some payment methods cannot be translated (eg. instructions for manual payment).

If you have any other questions on this topic, then don’t hesitate to let us know.

[lemonstand]

Do we all agree that this is far from ideal?

Shopify is aware of this problem for years now and does not bother to fix it. In comparison to North America, Europe has a variety of languages. If you want to tackle this market, you need to have a multilangual shop platform.

[Matei86]

Is there an option to translate payment instructions in 2025? This is critical, I can’t believe Shopify is ignoring this.

[elements4me]

Hey, it’s possible to translate the payment gateways via Export / Import at Language Settings.
It worked for our 5 languages!