Transparent PNGs showing as white background?

Store Design
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1

Hi, I have uploaded products with transparent backgrounds and it shows as transparent but when checking after a while, they had backgrounds, so I re-added the images to be sure. They were all transparent but when checking again one of the products images has changed to white background.

How can I fix this from happening? Thanks

dialup_0-1672349630282.png
dialup_0-1672349630282.png1198×828 155 KB

1 Like
2

Hi,
Please share your store URL and if your store is password protected then also provide password too.
Thank you.

1 Like
3

dialup.store
password: preview

4

Site: http://dialup.store

Password: preview

I have edited the image now, however it will most likely still change again as it has every time.

5

Hi @dialup !
As the image has been changed, so I can’t find the exact reason of the problem, You can try the following steps to remove background:

1- In theme → Online Store → Action → Edit code →

2- Go to the Asstes → open theme.css or theme .scss file

3- Paste the following code at the bottom of file.

a.grid-view-item__link.grid-view-item__image-container.full-width-link{
  background-color: transparent !important;
}
1 Like
6

I’m having the same problem, have you found a solution? I tried re-exporting from photoshop and re-uploading but no success :confused: